Refund & Cancellation Policy

1. What you are buying

A petitioner-experience session with Shalmali Patil, an approved EB-1A petitioner who is not an attorney, costs $100 USD for a 60-minute educational conversation. It is a one-time purchase, not a subscription, legal advice, legal representation or petition-filing service. Our checklist, detailed profile evaluation and community waitlist are free.

A community membership, when it is offered to you, is a monthly subscription that renews until you cancel. Its price is shown before you apply. It is billed by SSR Digital LLC through Stripe.

2. Cancelling a consultation

Cancel at least 24 hours before the scheduled start for a full refund. Use the cancellation control on your private booking page. The page shows whether the refund and calendar cancellation are complete or still being processed.

For cancellation within 24 hours of the start, a missed appointment, or rescheduling, contact [email protected] from your booking email. Rescheduling depends on availability. A late cancellation or no-show does not automatically qualify for a refund; we will review exceptional circumstances.

3. Booking and payment problems

A time selection is a temporary hold until payment and calendar confirmation complete. Do not pay again if your page says payment was received but confirmation is pending. We will reconcile the booking. If we cannot provide the session, we will offer another time or a full refund.

We refund duplicate charges and billing errors. If we cancel your appointment and you do not accept another time, we refund the full amount.

4. How refunds arrive

Refunds return to the original payment method through Stripe. Your booking page records processing status; your bank determines when the credit appears. Contact us if a refund shown as completed has not reached your account within ten business days.

5. Community memberships

• Nothing is charged while your application is reviewed, and you can withdraw it before it is accepted without being charged. If an admin accepts it, your saved card is charged for the first month right away, and the membership then renews automatically every month at the same price until you cancel.
• Cancel online at any time: Cancel renewal on your application status page or Manage or cancel membership in My profile › Account on the website, Cancel next renewal in Membership & billing in the app, or email [email protected]. To avoid the next charge, cancel before your paid month ends. Canceling stops future renewals, and you keep access until the end of the month you already paid for.
• A renewal can take up to two hours to go through after your paid month ends, and your access continues while it does. If you cancel during that time, that renewal is still charged and is not refunded: it becomes your final paid month, and nothing renews after it.
• If a renewal payment fails, your community access is paused until the payment goes through. Paused time is not added to your membership and is not refunded. Stripe may retry a failed payment for a limited time; if a retry succeeds, that month is charged and your access resumes until it ends. If you cancel while a payment is failing, your membership ends at once and the unpaid renewal charge is voided, so you are not charged for it. The one exception is a renewal you canceled during its processing window (above), which is still charged if a retry succeeds.
• We do not refund partial months or unused time, including when you cancel or delete your account. Deleting your account cancels the membership at once, so you are not charged again.
• We do refund billing errors, duplicate charges and any charge for a period in which we could not provide the community, as well as any refund the law requires.
• Memberships bought during the earlier preview keep their original 14-day first-payment refund window. Contact [email protected] about any charge from that preview.

6. Contact and consumer rights

Contact [email protected] from the email on your booking or account and include the booking reference or your username, not card details. Nothing in this policy limits mandatory consumer rights under applicable law.

Location

Prosper, Texas, United States

Mailing address

3827 Stars Street, Prosper, TX 75078, United States